USPS FAQs

I had a direct deposit returned by the bank. Can I create another ACH file containing that employee with the updated account information?

Yes!

Go to the employee’s Pay Distributions screen and edit to update the deposit information so the information is correct going forward.

Go to Payments/Payroll/the Direct Deposit tab.

Find the payment you need to reprocess.

Click the generate icon.
Enter the correct routing number and correct account number.

Click Generate File.

How do I refund a Payroll Item?

Users have a few different options when refunding a payroll item. It can be done during a regular payroll, refund the payroll item without processing a payroll, or posting an adjustment to the employer paid amount. Click here for a step by step guide.