SameGoal (IEP Anywhere)

Webpage: https://samegoal.com/iep/g/support

Helpdesk info

• Hours: Monday - Friday, 8am - 5pm EST

• Phone: 888-SAMEGOAL (888-726-3462), press 1

• Email: help@samegoal.com

State Software Applications (SSDT)

Wiki: https://mcoecn.atlassian.net/wiki/spaces/p/overview?mode=global

• Contact your ITC and the ITC enters the helpdesk ticket

• District Staff - Submit a ticket: https://www.nwoca.org/o/nwoca/page/it-services-support-form

• District Staff - Email hardware team: mail_staff_hw@nwoca.org

• ITC Staff - Preferred method (login required):  SSDT Service Desk Portal

  • ITC Staff - Could also email SSDT support (JIRA Service Desk Wiki)