How to get support and report outages

During normal business hours (7:00a - 4:30p)

1. Call the Hardware group line at: 419-267-2804

2. Email the Hardware group at: mail_staff_hw@nwoca.org

3. Submit a ticket at: https://www.nwoca.org/o/nwoca/page/it-services-support-form

After normal business hours (4:30p - 7:00a)

1. Email the Hardware group at: mail_staff_hw@nwoca.org (mark email as high priority)

2. Call the Hardware group line at: 419-267-2804 and leave a voicemail

3. Submit a ticket at: https://www.nwoca.org/o/nwoca/page/it-services-support-form

Outage information

In the event we have an outage that impacts our phones, we will post updates on our website.