Webpage: https://samegoal.com/iep/g/support
Helpdesk info
Hours: Monday - Friday, 8am - 5pm EST
Phone: 888-SAMEGOAL (888-726-3462), press 1
Email: help@samegoal.com
Wiki: https://mcoecn.atlassian.net/wiki/spaces/p/overview?mode=global
Contact your ITC and the ITC enters the helpdesk ticket
District Staff - Submit a ticket: https://www.nwoca.org/o/nwoca/page/it-services-support-form
District Staff - Email hardware team: mail_staff_hw@nwoca.org
ITC Staff - Preferred method (login required): SSDT Service Desk Portal
ITC Staff - Could also email SSDT support (JIRA Service Desk Wiki)