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titleI had a direct deposit returned by the bank. Can I create another ACH file containing that employee with the updated account information?

Yes!

  • Go to the employee’s Pay Distributions screen and edit to update the deposit information so the information is correct going forward.


  • Go to Payments/Payroll/the Direct Deposit tab.

  • Find the payment you need to reprocess.


  • Click the generate icon. 
  • Enter the correct routing number and correct account number.

  • Click Generate File.


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titleHow do I refund a Payroll Item?

Users have a few different options when refunding a payroll item. It can be done during a regular payroll, refund the payroll item without processing a payroll, or posting an adjustment to the employer paid amount. Click here for a step by step guide.